In preparation
Phone assistant
We are developing a phone assistant to record the customer's request and send you a written summary. The service is not live yet.
A model of missed enquiry value
Three missed calls a week, an average heating job of 15 000 Kč and a 30% close rate produce a model of roughly 50–60 thousand Kč in potential monthly revenue. Job value and conversion are estimates. The calculation is available in the Heart of the Workshop calculator.
Heart of the Workshop →Planned call handling
You don’t pick up
You are working on a job and cannot take the call.
The assistant takes it
It finds out what the customer needs, where it is, when suits them and how urgent it is.
You receive an enquiry summary
The WhatsApp summary records the request, location, timing and urgency.
- Customer
- Hi, I’ve got a leak under the sink, I need it sorted as soon as possible.
- Assistant
- Hello, Martin is on a job right now. Where are you and when would suit you?
- Customer
- Prague 6, tomorrow morning I’d be home.
- Assistant
- Got it. I’ll pass on your request. Can Martin call you on this number?
- Customer
- Yes, thanks.
And this is what you get
New lead
Leak under the sink · Prague 6 · tomorrow 8–10 · urgency: medium · phone: 776 xxx xxx
WhatsApp · 14:12 ✓✓What the assistant is intended to do
Record the request
The aim is to record the customer's request and contact details when you cannot take the call.
A written summary to check
You can check the address and timing in writing, then forward the summary to a colleague.
Delivery to WhatsApp
Summaries will arrive on WhatsApp for you to review and use.
Set-up and support from STRJ
STRJ will configure the service for your trade and prices and provide support.
What it will cost
The planned price is 1 490 Kč a month plus 1 990 Kč setup; setup is free within a package. The service is intended to work with your website, reviews and inspection reminders.
FAQ
Common questions
Can I order it now?
Not yet. The service is not live. You can leave your number for a launch update.
Will a real person answer?
An automated assistant is planned to handle the call and produce a written enquiry summary. We will publish its capabilities before launch.
How should I compare other services?
Compare the details each service records, where it sends them, and who handles setup and support. Our aim is a summary you can use to follow up with the customer.
Phone assistant
A summary of calls you cannot take
We are developing a phone assistant to record enquiries while you work. It is intended to send the request, location, timing and urgency to WhatsApp for review.
- A written summary of the request, address and timing
- Summary sent to WhatsApp
- Connected to your website and review collection
The service is not live yet. Leave your number through the Check for a launch update.
Tell me when it launchesNew lead
Leak under the sink · Prague 6 · tomorrow 8–10 · urgency: medium · phone: 776 xxx xxx
WhatsApp · 21:47 ✓✓
Start with a website check
The check is free and delivered within 48 hours.