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Service companies

Service-company websites and fault reports

Service-company websites with service contracts, response times, coverage and fault-reporting forms.

What to check on your website

  • Emergencies and routine service arrive mixed together.
  • Service contracts and their scope are not described.
  • Response times aren’t stated anywhere.
  • Coverage area is unclear.
  • Existing customers have no easy way to report a fault.
  • Ongoing service and maintenance arrangements are not explained.

Common questions

How should a fault report describe urgency?

The form collects the requested work and reported problem. A technician determines the response and priority.

Should I promote service contracts?

If you offer service contracts, give them a section explaining the scope, response terms and price basis.

Do response times belong on the site?

Yes, if you can meet them. State when they apply and any exceptions.

Free website check

We provide findings and recommended changes within 48 hours.