Service catalogue
Crisis and operations management
STRJ provides temporary management when operations lack capacity or continuity and prepares a handover. Brief & Field leads a separately scoped diagnosis and comparison of options.
When you need this
- The person the whole department rested on has left and nobody knows what they did.
- Peak season arrived and you are short of people. Hiring is running, but it takes time.
- Costs are rising and nobody can say why.
- The same operational problems recur each week.
What you get
- Day-to-day operations management for the agreed period.
- Written procedures where there were none — so somebody can take it over from us.
- A review of operating costs, with proposed savings ranked by potential impact.
- A handover: who does what and how you know it is going well.
How it runs
- 01
Week one: operational continuity
We prioritise urgent staffing and operational needs, then agree the next steps.
- 02
Review the causes
We review roles, procedures and capacity to identify the causes of recurring problems.
- 03
Finally: hand over
We document responsibilities, procedures and performance measures so the work can be handed over.
Where we have done it
Fleet Solutions delivery operations across three countries — Czechia, Slovakia and Hungary. When the peak came, we found and trained over forty drivers within a single month. By December 2025 the operation ran at CZK 1.70m in route revenue, 35 active drivers and seven operating streams. Straightening out operations and the department structure saved the company over three hundred thousand crowns. Plus partnerships with PPL, Packeta, GLS, GO! Express and DPD on projects worth over four million.
Operations tune-up 14 900 Kč. Longer engagements are scope-based.
Six things we do for companies
Discuss a brief
Send us the task
Tell us what you need to resolve. We’ll reply by email; a phone number is optional.