Service catalogue
Digital transformation
STRJ reviews the customer journey, manual work and integrations, and leads technical scoping and implementation. Brief & Field leads an independent comparison of options for the investment decision.
When you need this
- People come to the site but do not finish the order, and you do not know where.
- Staff retype data from one system into another.
- You have five tools that do not talk to each other.
- Something is not working, but nobody can point at where.
What you get
- A mapped customer path from first visit to payment, with the drop-off points marked.
- Fixes to agreed critical faults.
- Automation of repetitive manual work where it pays off.
- The tools wired together where files are currently emailed between them.
How it runs
- 01
Where the customer goes
We review the full customer journey, including payment, and record the points requiring investigation.
- 02
Manual work
We list repetitive tasks, measure the time they take and assess whether automation is worthwhile.
- 03
Build and hand over
We can implement the agreed changes, test them and hand them over.
Where we have done it
A year working with Blynkr: a redesign of core processes across IT and operations, and finding and fixing critical faults in the payment flow and on the path from first visit to order. Both showed up in conversion and revenue. Plus our own tool, Demand Radar, which watches public tenders from NEN, TED and eZAK, evaluates them and flags the ones worth pursuing — built for ourselves and running.
Custom AI from 15 000 Kč. A larger rebuild is scope-based.
Six things we do for companies
Discuss a brief
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Tell us what you need to resolve. We’ll reply by email; a phone number is optional.